Care Teams

A care meeting shouldn’t start with everyone trying to piece everything together.

Bring the recent notes, conncerns, follow-ups and referrals around your learners into the meeting – so your care team can see what has happened, what needs attention, who is dealing with it and what still needs to be followed through.

Give the right people the wider learner context they need, while keeping sensitive information controlled and confidential.

Join our growing list of schools that trust and rely on SchoolWise to drive better outcomes

Bring the recent picture into the room

The meeting starts with what has actually happened - rather than everyone having to remember, retrieve and piece it together.

Give your care team more of the meeting to do the work that matters

Helps set the agenda

Your care team can bring up the notes recorded since the last meeting, with reports defaulting to the previous seven days, so the most recent activity is already in view.

The wider picture

See everyday learner notes alongside care-team issues. Filter by year group, category, tags and other criteria when the team needs to narrow the picture, or widen the timeframe to 30 days, this year – even last year.

Keeps it organised

Staff can also start with My Notes to see what they have recorded themselves, then open up the wider view when they need the broader care context.

When something needs action, carry it through to closure.

Referral → ownership → action → follow-up → review → closure.

The issue stays visible until the loop is closed.

Referrals

Not every note becomes a referral. But when a welfare or support issue does need to be referred, it should not disappear into an email, a conversation or someone’s memory.

Referral loop

Not every referral is the same

Your school can create referral streams for different types of issues and define how each one should move. A Welfare Referral, for example, might involve a Year Head, Guidance and Management. You decide whether those steps need to happen in order or whether the issue can be referred directly to the right person in the stream.

Referral streams

Follow through

SchoolWise then gives your care team a separate view of referrals so they can see what is open, what has been closed, who is currently dealing with each issue and what still needs attention.

Referral report

Closing the loop

As the issue moves forward, the team can review what has happened, decide whether further action is needed and close the referral when it has been dealt with.

Referral loop

One concern. Three follow-ups.

Don’t make your care team piece the story back together.

A conversation happens on Monday. A teacher follows up on Wednesday. A Year Head adds what happened on Friday.

SchoolWise lets each follow-up stay linked to the original note, so the story develops in one place rather than becoming a series of separate entries.

When your care team comes back to that learner, they can see where the concern started, what happened afterwards and what has already been done.

No searching through separate notes. No trying to work out whether they are connected.

Some things need to be shared.
Some things need to stay private.

The right people can see what they need to act – while sensitive information stays controlled and confidential.

Care teams need enough context to understand what is happening around a learner. But that does not mean every note should be visible to everyone.

SchoolWise lets Guidance and Counselling, Management and other authorised staff keep sensitive notes private where needed, while still allowing the wider care team to work from the information they are permitted to see.

That means confidentiality does not have to come at the cost of continuity.

A care issue rarely sits on its own.

The care conversation becomes part of the wider work already happening around that learner.

A learner may already have support in place. There may be attendance concerns, an AEN plan, previous notes, academic changes or other information the school already knows.

The Learner Profile brings that wider context together around the learner, so your care team is not looking at a note or referral in isolation.

With AEN and learner support often represented at the meeting, the team can see what is already happening around the learner, understand where the care issue fits and avoid making decisions without the rest of the picture.

Give your care team more of the meeting to do the work that matters.

Your care team brings the judgement. SchoolWise gives them more of the meeting to use it.

Your care team already brings judgement, experience and knowledge of the learner into the room.

SchoolWise gives them the recent picture, the wider learner context, the referrals that still need attention, the ownership around them and the follow-up that has already happened.

That means more of the meeting can be spent understanding the learner, making decisions, agreeing action and supporting what needs to happen next.

More continuity from one meeting to the next. More confidence that issues are being carried forward. More time for the actual work of care.

Keep the care model that works for your school

Your school decides how care issues should be recorded, who should be involved, how referrals should move and what information each role should be able to see.

SchoolWise works around those decisions – giving your team the structure, visibility and continuity to put them into practice.

No new care model to adopt. No replacing professional judgement.

Just a stronger way to support the work your team is already doing.

Questions schools ask about Care Teams

How does SchoolWise help with care-team meetings?

SchoolWise brings the recent notes, referrals and follow-up around learners into the meeting, with the previous seven days already in view.

Your team can see what has happened, what needs attention, what has already been referred, who is dealing with it and what still needs to happen — so the meeting can spend less time piecing everything together and more time reviewing, deciding and acting.

How does SchoolWise manage referrals and follow-up?

Your school can create referral streams for different types of care or welfare issue and decide who should be involved at each stage.

Once something is referred, the team can see who currently owns it, what action has taken place, whether more needs to happen and when the issue is ready to be closed.

The referral stays visible as it moves from concern to action, follow-up, review and closure.

Can we keep the care process our school already uses?

Yes. SchoolWise does not impose a new care model on your school.

You decide how issues are recorded, who should be involved, how referrals should move and what each role should be able to see. SchoolWise gives that process structure and continuity without replacing the professional judgement or working practices your team already relies on.

Can sensitive or confidential information be kept private?

Yes. Not every member of a care team needs access to every piece of information about a learner.

SchoolWise allows authorised staff such as Guidance and Counselling or Management to keep sensitive notes private where needed, while still giving the wider care team the information they are permitted to use.

That allows the team to work from a shared picture without opening confidential information more widely than necessary.

How does Care Teams connect with Learner Support and AEN?

A care concern rarely exists in isolation.

When the team needs the wider picture, SchoolWise can bring the care work together with information already held around the learner, including learner support, AEN, attendance, academic information and previous notes.

That means the care team can understand what is already happening around the learner before deciding what should happen next.

Can staff see the notes they have recorded themselves?

Yes. Staff can use My Notes to see the notes they have recorded without maintaining a separate journal or personal record.

When they need the wider care picture, they can move beyond their own notes and see the information available to them across the team.

Meet our schools

See what SchoolWise could change in your school

See what happens when the information your school already has is finally connected to the work that matters.

You do not need to start everywhere. Start with the part of the school where the value is clearest — care teams, learner support and AEN, academic tracking, assessment or curriculum planning.

See the workflow. See how it fits with what you already use. See what changes for your staff.